How is LoveBook handling the COVID-19 pandemic? LoveBook remains committed to the safety of our employees and their families, our community, and our entire printer network. We continue to closely monitor the C.D.C. and W.H.O. and take proper health precautions when indicated.
LoveBook has always been in the business of spreading love, now more than ever. Our Development and Creative Teams have been diligently working towards enhanced features within our website, making it easier to digitally connect to those important in our lives.
Our Customer Service Team is here to answer any questions you may have. CONTACT US.
My username/password is not working. Please check to make sure that the user name you are trying to enter is the correct email address associated with your account. You can always refer to the email we sent at signup to see which email address you used. If you still cannot login, you may need to reset your password.
Note: If you do not receive the email, check your email address once more for accuracy and also check your junk/spam email to see if it is there.
If you are still having trouble logging into our system please CONTACT US and we will assist you.
How Do I Change My Email Address? While we are unable to share or change account information while communicating with a different email address than that associated with your account, changing your email address is easy!
By logging in and heading to 'My Account', you are able to update your account information. To make these edits, you will need to use the email address given during sign up to log in (using the exact format entered at creation, even if incorrect) and select 'Account' from the My Account dropdown menu.
If you need any further assistance you may contact our customer service team via our Contact Form.
How long will my book stay in the system? We know that some people finish a LoveBook® in an hour and some take many months. Once you set up an account and begin creating your LoveBook we will strive to preserve the data that makes up your book's content long enough to allow you to complete it to your satisfaction.
We do not promise to store the data indefinitely, however, and reserve the right to delete it if you have not logged into your account for over one year. We will also give you notice if at any time we make changes in our system that limit our ability to store your data.
If at any time and for any reason you want us to delete your data, please choose “Account” from the My Account dropdown menu, and the “Delete Account” button to process the request for your account to be deleted.
How do I Delete My Account Anyone requesting account deletion is required to verify their authority by logging into the LoveBook account for which deletion is requested and take the below steps:
Choose “Account” from the My Account dropdown menu, and the “Delete Account” button to process the request for your account to be deleted.
You will then receive a separate email confirming that your request is processed and to verify completion. If you encounter difficulties, please contact our Customer Service team via this Contact Form.
How does this work? Everyone has a unique love story. The LoveBook® Book Building System lets you tell that story by listing all those special reasons why you love them. Start making your LoveBook by selecting the "Get Started" tab on our home page.
We offer the ability to create a LoveBook for almost any occasion for a wide variety of relationship types.
How many pages can I have in my book? We charge a single flat price for all books, regardless of page count. Each book must have at least 20 pages, with a maximum of 100 pages. The average book has approximately 45 pages to ensure structural integrity.
On older books the pages are only printed on the right side of each 2-page spread, with the first page being the right side of the book. Old books do not print on the left side of the spread. Also, please keep in mind that if you choose a background color for your page, then the entire corresponding left side page will be that same color.
Your back cover will be a continuation of the front cover color, with a small LoveBook logo.
Please note: You can also add blank pages to your book.
What language do you support? We are currently able to print any language! Please note that our express book generator will currently only populate a book in English.
Please check your Preview carefully because your book will print exactly as seen in the Preview, even if it looks different in the Book Editor.
If you are a LoveBook+ member, you are entitled to FREE UNLIMITED digital books. Simply head to My Books and click Publish Digital Book, then click Configure.
If you are not a LoveBook+ member, head to My Books and click Add To Cart, selecting the Digital Book option before proceeding through checkout to purchase.
What digital book formats do you offer? You can download your digital book as a PDF or EPUB or access it on the web using a private link. You can designate your private web link as invitation-only, or make it accessible by anyone who has the link.
Can I still order Black & White books? All new books created will feature our updated LoveMoji™ characters. Any books previously created using our older system (stick figures) are now unavailable as we continue to update and improve our product.
Can I add photos to my book? At this time we do not offer a photo upload option as we are unable to control the print quality of foreign images. Many of our customers choose to add blank pages to their books and then add their photos once they have received their book.
Please note: We also do not offer the ability to upload bitmojis
Can I create children LoveMoji Characters? Our Book Building process provides the option to create books from children to parents! When creating a new LoveMoji character, you will be given the option to create a child LoveMoji, which will be sized accordingly in every page they appear in!
Can I include multiple LoveMojis on the cover? We do offer covers with multiple Lovemoji on them! However at this time we are unable to feature multiple LoveMojis on our covers if your book is created with multiple children givers. If you do create your LoveBook using multple givers, you will be given the choice of covers with the receiver only or covers that feature no LoveMojis.
Can I change the characters on the pages once selected? You will have the opportunity to edit any of your pages once your LoveBook has been built. At that time please click on the page you would like to edit and swap one child giver for another. Please be sure to review all pages for accuracy using the preview book button before ordering your LoveBook.
Do I have to buy a membership? Not at all! While a LB+ membership does allow you to receive free digital books, discounts on physical books, and more, you are still able to purchase a LoveBook on its own.
What do I get with a LoveBook+ membership? When you join LoveBook+ you receive 50% off all printed LoveBooks, unlimited free digital books, and additional discounts on our other products including personalized activity books and gift boxes. No additional promo codes needed!
How do I purchase a LoveBook+ membership? You can sign up for a LoveBook+ membership by going to the Membership page of our site and clicking the Get Membership button. This will add the membership to your cart and automatically apply all available discounts to your order. Please note that while we are unable to accept PayPal or Apple Pay for membership payments, we do accept all major credit and debit cards.
Can I cancel my Membership? You can cancel your membership renewal at any time by choosing “Account” from the My Account dropdown menu and clicking the Cancel Membership button. Please keep in mind that this will only cancel the automatic renewal of your membership for the following year. All benefits of your current membership will remain in effect until then.
How Much Does a Lovebook+ Membership Cost? An annual LoveBook membership costs $54.99 a year. This membership allows customers exclusive access to create unique gifts and personalized books at a discounted price for everyone in their life and for all special occasions throughout the year. Memberships include one free printed LoveBook, 50% off future printed books, and free unlimited digital LoveBooks. The gift-giving possibilities are endless with your membership!
Can I edit my Kids book? Our LoveBook Kids books allow you to create your child to include in the book as well as enter your own dedication, though currently do not allow for the editing of individual pages within.
Where does my coupon code go? We offer Promo Codes periodically which you can find at the top of any main page of this website! Discounts received via promo codes are only applied to the cost of your LoveBook and do not affect the cost of add-on products, shipping or taxes.
You can input these codes during the checkout process in the box marked “Promo Code” to see the discount reflected immediately!
Please note that only one promo code may be used per order, so please make sure to use the one which provides the most savings if you have multiple!
My credit card will not work, but all my info is correct. What is wrong? The reason you may be getting declined is due to a security measure put in place by the credit card company. If the credit card company sees an internet purchase that is not typical for you, they will sometimes block the purchase. If this is your first time purchasing with us, your financial institution may have stopped the transaction.
The way to resolve this is to call the number on your card and tell them that you are trying to make a purchase from us.
Alternatively, you can try using the Paypal credit card payment system. The steps below will instruct you on how to do this. You will NOT need a Paypal account to continue with this method of purchase.
Note: Be sure to have all pop-up blockers deactivated as Paypal will open in a pop-up window.
1 During checkout, select Paypal as your payment option and click Next. 2 Paypal will open up a pop-up window. Look for the text "Pay with Debit or Credit Card or Bill Me Later" 3 You can then enter your credit card info and hit submit. It will take you back to our site to finalize the payment.
If you are still having difficulties, please CONTACT US and we can look further into the transaction details.
Payment Methods We currently accept payment from the major credit card companies (Visa, Mastercard, Discover and American Express), as well as PayPal and pre-paid gift cards! If you use a foreign financial union or a card that is not accepted, you can link them to a PayPal account and pay that way as well!
Please note that attempting to use multiple pre-paid gift cards will require you to link those cards to a PayPal account, and proceed with the checkout process using this method.
Add-Ons We currently offer a number of add-on products which you can add to your cart during the checkout process, with some examples being: - Gift Boxes - Digital copies of your book - Personalized activity books - And more added all the time!
Please note not all add-ons are not yet available worldwide, but may be made available in the future! Also, it is possible that any add-ons ordered may ship separately from your LoveBook.
There is an error with my book. What do I do? If you received your order and there is a printing error (Misprinted pages, cut off text, wrong book, damaged in shipping, missing pages, incorrect page order.) we will reprint and reship a new book to you at no extra cost. Please CONTACT US immediately and we will review your order.
Please note: LoveBookOnline.com is not responsible for any user caused errors such as: spelling errors, wrongly selected covers, misplaced/incorrect artwork added by the user or incorrect gender selections.
I just ordered, can I make changes? Once your book has been approved and purchased, the file is sent directly to our printer. Because of the automated nature of this process we cannot guarantee that we will be able to allow changes. However you can contact us via this contact form and we will do what we can to help facilitate the necessary alterations if at all possible!
Please be sure to review your book prior to submission. At check-out, you will be required to approve printing. By clicking Approve, you confirm that the order should be printed as is. We do not further proofread or spell check orders.
Where is my tracking number? If you have selected a method of shipping that includes tracking, your tracking number will be emailed to you AFTER your book has been printed and packaged for shipping. The processing time can take 2-3 business days for Paperbacks and 4-5 business days for Hardcover books. During December, our holiday turnaround times will increase by a day or two.
When you select a shipping method you will be given an Estimated Delivery Date. You should receive your order ON or BEFORE this date.
You can also log into the system and click on the My Books page to see the order status and tracking info once the order has been shipped.
- See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery. - Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes. - Check your mailbox. Smaller items or items in soft packages are likely to be delivered there. - Check for a parcel locker key. If your mailbox is in a cluster box unit (i.e., several mail boxes clustered together) or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered. - Check for a mail hold. If the U.S. Postal Service is holding your mail, your package won't be delivered. - Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package. - Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If you package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.
If none of these options help you locate your package then we will flag it as a Lost/Stolen shipment. Please CONTACT US to begin the process.
My Estimated Delivery Date has passed. Where is my shipment? If your order has passed its estimated delivery date, please make sure you log into the system and check the My Books page to see if your order has shipped and if you received a tracking number (If a shipping method selected featured tracking).
Each order has a production time associated with the printing. Approximately 4-5 business days for a LoveBook not including the shipping time. During the holiday season (December, February) some of these processing days can increase by a few days.
Some international shipments may be delayed by customs security checks. Unfortunately, these customs checks are outside of our control and may delay the transport of the book so if you do not receive your order by the estimated date, please allow a few extra days for delivery.
If your order has not arrived by the estimated delivery date, please CONTACT US and we can look further into the order.
What is your refund policy? Due to the customized nature of our product, we generally do not provide refunds for returned books. If your book arrived with printing errors, manufacturer defects, or shipping related damage, please CONTACT US to make a claim. If you provide evidence of these issues within 90 days of receiving your LoveBook, we will reprint and reship a new book to you at no extra cost. We are not otherwise responsible for user caused errors such as spelling mistakes or incorrect character selections.
Shipping Delays: Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. We cannot be held responsible for shipping delays caused by weather conditions, mechanical problems, shipper error or other unforeseen delays outside of our control.
Please check with local carriers if you do not locate an expected shipment. Unfortunately, we are unable to issue refunds for a claim of non delivery when tracking information confirms that a shipment was delivered to the destination specified in the submitted shipping address found on the purchase receipt.
If you wish to make a claim please CONTACT USwithin 30 days of receiving your LoveBook and we will review your request. LoveBook LLC may decline to process returns or exchanges requested over 30 days from your receipt of our products.
Can I change my address? Due to our automated processes, we may or may not be able to be change the address after it has been submitted. If your order has shipped, we can no longer make changes to the address. If your address is incorrect, your package will be returned to us and you will be notified upon its return.
Please note: Our contracts with our shippers do not allow us to make changes to the address AFTER it has already left our facility.
Please CONTACT US and we can help determine the best course of action.
Where is my receipt? Once your order is placed, you should receive a receipt from email@example.com delivered to the email address given during the sign up process! If you cannot locate your receipt, please check your spam/trash folder to see if it arrived there.
You can also click on “My Orders” from the My Account dropdown menu. Click on View Receipt to view and/or print your receipt.
Please remember that you will receive an "advanced shipping notice" email once your book is complete so be sure to add lovebookonline.com to your safe sender list.
If you still cannot find your receipt please CONTACT US.
The Advanced Shipping Notice will contain your tracking information if you selected a shipping method that features tracking. Updates to tracking information may take until evening or the following business day if over a weekend or holiday.
Remember that we provide estimates, not promises. We take pride in getting LoveBooks out fast but do not warrant any arrival time.
Do you ship worldwide? We ship books to most countries throughout the world. We also have printing partners in Canada, UK, Australia, Germany, and India. Packages destined to any of these countries will print and ship within these countries.
Please check out our SHIPPING CALCULATOR to see our shipping options and approximate time frames. On the shipping page, just enter your country and we will display the details.
Prices are currently in US dollars. You can do a conversion to your currency by going to Google by typing in "USD to [your currency]" - Example: "USD to Australian Dollar".
My shipment said it is being returned to you, what do I do? If your book has been shipped a to non-valid address, refused or mis-addressed, it may be returned back to us. In the event of a returned book, we will contact you via email to find an alternate address or to make sure the original address is correct. We will then reship the book back to you at no extra cost. Please CONTACT US so we can investigate further.
Remember that our shipping calculator produces estimates, not promises. We take pride in getting LoveBooks out fast but do not warrant any arrival time.
Do your packages require a signature? The requirement for a signature is solely based on whether or not the delivery person believes that the package will be left in a safe place. If the delivery person cannot find a safe location to leave the package, they may leave a delivery attempt notice.
At that point, you may need to contact the delivery service to arrange a new delivery or a pickup.
1. Yes, our online receipt will have both your shipping and billing info on it.
2. If you are sending to a prison, please keep in mind that it MUST be sent via our Standard shipping (United States Postal Service).
3. You MUST include the inmate number in the Name Field of the recipient.
4. You MUST select a soft cover book only. Hard covers are generally not permitted in correctional facilities.
Do you ship to APO/FPO's? Yes! We do ship to APO, FPO & DPO addresses, though only USPS ships to military addresses, as such no other shipping method will be used when using a military address. Please follow these guidelines to ensure that your APO/FPO delivery can be completed.
1. Make sure to use the FIRST and LAST name of the individual that is stationed at the military installation. 2. For address use the the Unit or Outfit number. 3. You MUST select United States for the country 4. For the state select AE (Middle East/Africa), AA(America), or AP(Pacific) 5. For the city, use FPO, APO or DPO
Also note that our shipping times only account for the time it takes to reach the FPO. It does not include the time it takes for the FPO to deliver it to whatever military base it is being shipped to. Once the package reaches the APO/FPO, it could take an additional 7-20 days for the APO/FPO to finalize the delivery. 2 weeks is typical.
Any errors in filling out the form may result in lost or delayed shipments. Shipments that are not filled out properly may take up to 30 days to be returned from the APO, FPO or DPO address.
Can you ship my order to a hotel? While we are able to ship to hotels or resorts, we do not encourage this due to a number of factors all relating to human error on the side of both the shipping courier and the hotel/ resort itself.
If you do wish to proceed in this manner, you will need to contact the location in question and request shipping instructions from them directly. Due to the uncertain nature of shipping to such locations we ask you to be aware that you do so at your own risk.
I can't save my changes in the Page Editor. This option is only available for Desktop books. This does not apply to mobile. If you are having trouble seeing the SAVE or Cancel button on the Page Editor your browser may be zoomed in. Hold CTRL and press 0 (zero). It will set your browser view to 100% and you should be able to see the buttons.
If you have multiple tool bars at the top of your browser, try going full screen by pressing F11. This may temporarily help open the browser up so you can save.
My pages are not loading in the preview. If you're viewing the Preview and the pages are blank or not showing the updated changes, you can try clearing your browsers cache. Sometimes older images will get cached on your computer making it look like the pages have not updated or look like broken links.
- Make sure you are using a high-speed internet service. A slow connection will cause the pages to not show up in the browser. - Try closing and restarting your browser. Sometimes a fresh browser will clean up any lingering page errors. - Try clearing your browser cache. If you don't know how to do this, click this link: How to Clear Browser Cache - Try restarting your computer. If your computer has been on for a long time, a fresh reboot may clear system errors. - Try logging on from another computer. It will help narrow down the problem to see if the errors are just on your machine.
If you have performed all the steps above and are still having issues, please CONTACT US and we will be happy to look further into the matter.
How do You Arrange Pages in a LoveBook? If you would like to arrange your LoveBook pages to be in the order you wish, you can easily do this by clicking "Edit Pages" in the My Books section of your account. From here, you will see the option to move them at the bottom of each individual page; Simply hold and drag the blue arrows to drop pages wherever you see fit.